Privacy Policy

Service Provision:

• Provide and maintain the shipping management platform
• Authenticate users and manage account access
• Calculate shipping rates and optimize logistics
• Process and fulfill shipping requests
• Execute custom business rules and automation

Service Improvement:

• Analyze usage patterns and performance metrics
• Develop new features and improve existing functionality
• Conduct research and analytics
• Train and improve AI models (with your data, if you use AI features)

Security and Fraud Prevention:

• Detect and prevent fraud, unauthorized access, and security threats
• Monitor system security and investigate suspicious activity
• Enforce our Terms of Service and Acceptable Use Policy

Communication:

• Send service updates, security alerts, and administrative messages
• Respond to customer support inquiries
• Notify you of changes to our legal agreements

Legal Compliance:

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from government authorities
• Maintain records for tax and compliance purposes
• Protect our legal rights and interests

Legal Requirements and Law Enforcement:

We may disclose your information when required by law, court order, subpoena, or government regulation, or when we believe disclosure is necessary to protect our rights, comply with legal processes, or respond to lawful requests from public authorities.

Business Transfers:

In connection with a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction, your information may be transferred to the acquiring entity. We will notify you of any such transfer.

Protection of Rights:

We may disclose your information to protect the rights, property, or safety of the Company, our users, or the public, including to prevent fraud, enforce our Terms of Service, or investigate security incidents.

With Your Consent:

We may share your information with third parties when you explicitly authorize us to do so.

AI Service Providers:

We use OpenAI and Ollama to provide AI-powered shipping rule generation. When you use these features, your prompts and business context are sent to these third-party AI providers.

AI Training:

OpenAI may use your data to train and improve their AI models unless you opt out through OpenAI's data usage controls. Ollama processes data locally on your infrastructure and does not use your data for training.

Automated Decision-Making:

AI-generated shipping rules are suggestions only. We do not make automated decisions that significantly affect you without human review. You are responsible for reviewing and validating all AI outputs before implementation.

Your Control:

Use of AI features is optional. You can choose not to use AI-powered features if you do not want your data processed by AI services.

7.1 Right to Know

You have the right to request that we disclose:

• The categories of personal information we collected about you
• The categories of sources from which we collected your personal information
• Our business or commercial purpose for collecting or selling personal information
• The categories of third parties with whom we share personal information
• The specific pieces of personal information we collected about you

How to Exercise: Email us at support@nexli.ai with the subject line "CCPA Right to Know Request"

Response Time: We will respond within 45 days (may be extended by an additional 45 days if necessary)

7.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Exceptions: We may retain your information if necessary to:

• Complete the transaction for which the information was collected
• Detect and resolve security incidents or fraud
• Debug and repair errors
• Comply with legal obligations (e.g., tax records, shipping logs)
• Enable internal uses reasonably aligned with your expectations

How to Exercise: Email us at support@nexli.ai with the subject line "CCPA Right to Delete Request"

Response Time: We will respond within 45 days

7.3 Right to Correct

You have the right to request correction of inaccurate personal information we maintain about you.

How to Exercise: Email us at support@nexli.ai with the subject line "CCPA Right to Correct Request" and specify the inaccurate information

7.4 Right to Opt-Out of Sale or Sharing

We Do Not Sell Your Personal Information. We do not sell your personal information to third parties for monetary or other valuable consideration. Therefore, there is no opt-out mechanism required for sales.

7.5 Right to Limit Use of Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes other than those permitted by CPRA. If this changes, we will provide you with the ability to limit such use.

7.6 Right to Non-Discrimination

You have the right to exercise your CCPA/CPRA rights without receiving discriminatory treatment. We will not:

• Deny you goods or services
• Charge different prices or rates for goods or services
• Provide a different level or quality of goods or services
• Suggest that you will receive a different price or quality of goods or services

7.7 Verification Process

To protect your privacy and security, we will verify your identity before processing your CCPA/CPRA request. We may request additional information to verify your identity, such as:

• Email address associated with your account
• Account details or recent activity
• Government-issued identification (for sensitive requests)

7.8 Authorized Agents

You may designate an authorized agent to make CCPA/CPRA requests on your behalf. The authorized agent must provide written authorization signed by you, and we may require you to verify your identity directly with us.

Technical Measures:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of data at rest in our database
• Secure password hashing using industry-standard algorithms
• Multi-factor authentication (MFA) support for enhanced account security
• Secure API authentication and authorization

Organizational Measures:

• Role-based access controls limiting employee access to personal information
• Regular security audits and vulnerability assessments
• Security monitoring and incident response procedures
• Employee training on data protection and security best practices

Account Information:

You can update your account information, preferences, and settings by logging into your account. You are responsible for keeping your account information accurate and up-to-date.

Email Communications:

You can opt out of promotional emails by following the unsubscribe link in the email. Note that you cannot opt out of service-related emails (e.g., security alerts, legal notices, account notifications).

Cookies:

You can control cookies through your browser settings. See our Cookie Policy for details. Note that disabling essential cookies may affect Service functionality.

AI Features:

Use of AI-powered features is optional. You can choose not to use AI features if you do not want your data processed by AI services.

Account Deletion:

You can request account deletion at any time by contacting us at support@nexli.ai. Account deletion is permanent and cannot be undone.